Privacy policy

Privacy Policy

1) Introduction and Contact Details of the Controller

1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about the handling of your personal data when using our website. Personal data includes all data that can be used to personally identify you.

1.2 The controller for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Dennis Götz, eacygrow, Kapellenweg 3, 40882 Ratingen, Germany, Tel.: +49 2102 8918531, E-Mail: support@eacygrow.com. The controller for the processing of personal data is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data.

2) Data Collection When Visiting Our Website

When using our website for purely informational purposes, i.e., if you do not register or otherwise transmit information to us, we only collect data that your browser transmits to the page server (so-called "server log files"). When you call up our website, we collect the following data, which is technically necessary for us to display the website to you:

Our website visited
Date and time at the time of access
Amount of data sent in bytes
Source/reference from which you reached the page
Browser used
Operating system used
IP address used (if applicable: in anonymized form)

Processing is carried out in accordance with Art. 6(1)(f) GDPR based on our legitimate interest in improving the stability and functionality of our website. There is no disclosure or other use of the data. However, we reserve the right to check the server log files retrospectively should concrete indications point to unlawful use.

3) Hosting & Content Delivery Network

Shopify

For the hosting of our website and the display of page content, we use the system of the following provider: Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland ("Shopify").

Data is also transferred to: Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada.

All data collected on our website is processed on the provider's servers. We have concluded a data processing agreement with the provider, which ensures the protection of the data of our site visitors and prohibits unauthorized disclosure to third parties.

In the event of data transfer to Canada, an adequate level of data protection is ensured by an adequacy decision of the European Commission.

4) Cookies

To make visiting our website attractive and to enable the use of certain functions, we use cookies, which are small text files placed on your device. Some of these cookies are automatically deleted after closing the browser (so-called "session cookies"), while others remain on your device for longer and allow the saving of page settings (so-called "persistent cookies"). In the latter case, you can check the storage duration in the cookie settings overview of your web browser.

If personal data is also processed by individual cookies used by us, the processing takes place according to Art. 6(1)(b) GDPR either for the performance of the contract, according to Art. 6(1)(a) GDPR in the case of consent given, or according to Art. 6(1)(f) GDPR for the protection of our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the site visit.

You can set your browser so that you are informed about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or generally.

Please note that if cookies are not accepted, the functionality of our website may be restricted.

5) Contacting Us

In the context of contacting us (e.g., via contact form or e-mail), personal data is collected. Which data is collected in the case of using a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of responding to your request or for establishing contact and the associated technical administration.

The legal basis for processing this data is our legitimate interest in responding to your request according to Art. 6(1)(f) GDPR. If your contact is aimed at concluding a contract, an additional legal basis for processing is Art. 6(1)(b) GDPR. Your data will be deleted after final processing of your request. This is the case if it can be inferred from the circumstances that the matter in question is conclusively clarified and provided that there are no statutory retention obligations to the contrary.

6) Data Processing Upon Opening a Customer Account

According to Art. 6(1)(b) GDPR, personal data will continue to be collected and processed to the extent necessary if you provide it to us when opening a customer account. You can see which data is required for opening an account from the input mask of the corresponding form on our website.

Deletion of your customer account is possible at any time and can be done by a message to the above-mentioned address of the controller. After deletion of your customer account, your data will be deleted, provided all contracts concluded through it have been fully processed, there are no statutory retention periods to the contrary, and there is no continued legitimate interest in further storage on our part.

7) Use of Customer Data for Direct Marketing

Subscription to our E-Mail Newsletter

If you subscribe to our e-mail newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your e-mail address. The provision of further data is voluntary and is used to address you personally. For sending the newsletter, we use the so-called double opt-in procedure. This means that we will only send you an e-mail newsletter once you have expressly confirmed to us that you consent to receiving the newsletter. We will then send you a confirmation e-mail asking you to confirm that you wish to receive the newsletter in the future by clicking on a corresponding link.

By activating the confirmation link, you grant us your consent for the use of your personal data according to Art. 6(1)(a) GDPR. When registering for the newsletter, we store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace a possible misuse of your e-mail address at a later date. The data collected by us during registration for the newsletter is used exclusively for the purpose of advertising via the newsletter. You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a corresponding message to the controller mentioned at the beginning. After unsubscribing, your e-mail address will be immediately deleted from our newsletter distributor, unless you have expressly consented to further use of your data or we reserve the right to further data usage which is legally permitted and about which we inform you in this declaration.

8) Data Processing for Order Processing

8.1 As far as necessary for the purpose of contract execution for delivery and payment purposes, the personal data collected by us will be passed on to the commissioned transport company and the commissioned credit institution according to Art. 6(1)(b) GDPR.

If we owe you updates for goods with digital elements or for digital products on the basis of a corresponding contract, we process the contact data (name, address, e-mail address) transmitted by you during the order in order to inform you personally about upcoming updates within the legally prescribed period within the framework of our legal information obligations according to Art. 6(1)(c) GDPR via suitable communication channels (e.g., by post or e-mail). Your contact data will be used strictly for communication about updates owed by us and processed by us for this purpose only to the extent necessary for the respective information.

For the processing of your order, we also work with the service provider(s) listed below, who support us entirely or partially in the implementation of concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information.

8.2 To fulfill our contractual obligations toward you, we work with external shipping partners. We pass on your name, your delivery address, and, if required for delivery, your telephone number to a shipping partner selected by us exclusively for the purposes of goods delivery according to Art. 6(1)(b) GDPR.

8.3 Use of Payment Service Providers

- Google Pay

If you choose the "Google Pay" payment method from Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), the payment processing is carried out via the "Google Pay" application of your mobile device, which must be operated with at least Android 4.4 ("KitKat") and feature an NFC function, by charging a payment card stored in Google Pay or a payment system verified there (e.g., PayPal). For authorizing a payment via Google Pay of more than €25, unlocking your mobile device via the respective established verification measure (such as facial recognition, password, fingerprint, or pattern) is required.

For the purpose of payment processing, the information provided by you during the order process, along with information about your order, is passed on to Google. Google then transmits your payment information stored in Google Pay in the form of a one-time transaction number to the originating website, verifying the successful payment. This transaction number contains no information about the real payment data of the payment method stored by you in Google Pay but is created and transmitted as a one-time valid numerical token. For all transactions via Google Pay, Google merely acts as an intermediary for processing the payment process. The execution of the transaction takes place exclusively in the relationship between you and the originating website by charging the payment method stored in Google Pay.

If personal data is processed during the described transmissions, the processing is carried out exclusively for the purpose of payment processing according to Art. 6(1)(b) GDPR.

Google reserves the right to collect, store, and analyze specific transaction-specific information for every transaction made via Google Pay. This includes date, time, and amount of the transaction, merchant location and description, a description provided by the merchant of the purchased goods or services, photos you have attached to the transaction, the name and e-mail address of the seller and buyer or the sender and recipient, the payment method used, your description of the reason for the transaction, and, if applicable, the offer connected with the transaction.

According to Google, this processing takes place exclusively according to Art. 6(1)(f) GDPR based on the legitimate interest in proper accounting, verification of transaction data, and optimization and maintenance of the functionality of the Google Pay service.

Google also reserves the right to combine the processed transaction data with further information collected and stored by Google when using other Google services.

You can find the terms of use for Google Pay here:

https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=googlepaytos&ldl=de

Further information on data protection at Google Pay can be found at the following internet address:
https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice&ldl=de
- Klarna

On this website, one or more online payment methods from the following provider are available: Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, Sweden

When selecting a payment method from the provider where you make an advance payment (such as credit card payment), your payment data (including name, address, bank and payment card information, currency, and transaction number) as well as information about the content of your order communicated during the order process will be passed on to them according to Art. 6(1)(b) GDPR. The disclosure of your data in this case occurs exclusively for the purpose of payment processing with the provider and only to the extent required for this purpose.

When selecting a payment method where the provider makes an advance payment (such as invoice or installment purchase or direct debit), you will also be prompted during the order process to provide certain personal data (first and last name, street, house number, zip code, city, date of birth, e-mail address, telephone number, if applicable data for an alternative payment method).

To protect our legitimate interest in determining the creditworthiness of our customers, this data will be forwarded by us according to Art. 6(1)(f) GDPR to the provider for the purpose of a credit check. Based on the personal data provided by you as well as further data (such as shopping cart, invoice amount, order history, payment experiences), the provider checks whether the payment option selected by you can be granted with regard to payment and/or default risks.

For the decision within the scope of the application review, in addition to internal provider criteria according to Art. 6(1)(f) GDPR, identity and credit information from the following credit agencies can also be included:

https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies

The credit report can contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they have their basis in a scientifically recognized mathematical-statistical procedure. Among other things, but not exclusively, address data is included in the calculation of the score values.

You can object to this processing of your data at any time by sending a message to us or to the provider. However, the provider may remain entitled to process your personal data if this is necessary for contractual payment processing.
- Paypal

On this website, one or more online payment methods from the following provider are available: PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg

When selecting a payment method from the provider where you make an advance payment, your payment data (including name, address, bank and payment card information, currency, and transaction number) as well as information about the content of your order communicated during the order process will be passed on to them according to Art. 6(1)(b) GDPR. The disclosure of your data in this case occurs exclusively for the purpose of payment processing with the provider and only to the extent required for this purpose.

When selecting a payment method where we make an advance payment, you will also be prompted during the order process to provide certain personal data (first and last name, street, house number, zip code, city, date of birth, e-mail address, telephone number, if applicable data for an alternative payment method).

To protect our legitimate interest in determining your creditworthiness in such cases, this data will be forwarded by us according to Art. 6(1)(f) GDPR to the provider for the purpose of a credit check. Based on the personal data provided by you as well as further data (such as shopping cart, invoice amount, order history, payment experiences), the provider checks whether the payment option selected by you can be granted with regard to payment and/or default risks.

On this website, one or more online payment methods are available to you from us: Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden.

When selecting a payment method from us where you make an advance payment (such as credit card payment), your payment data (including name, address, bank and payment card information, currency, and transaction number) as well as information about the content of your order communicated during the order process will be passed on to us according to Art. 6(1)(b) GDPR. The disclosure of your data in this case occurs exclusively for the purpose of payment processing with us and only to the extent required for this purpose.

8.4 Electronic Cancellation Option for Continuing Obligations with Consumers

Consumers who have entered into contracts for continuing obligations subject to payment (such as subscription contracts) on this website have the option to cancel these via an electronic button in accordance with the applicable notice periods.

Activating the button leads to a confirmation page on which the consumer can provide further details about the cancellation, identify themselves clearly, and subsequently declare their cancellation electronically.

The collection of personal data and its transmission to us takes place according to Art. 6(1)(b) GDPR and only to the extent necessary for the proper processing of the cancellation. Also, on the basis of Art. 6(1)(b) GDPR, the personal data provided is used to confirm the receipt of the cancellation notice and the time of cancellation electronically in text form. A further legal basis for processing is Art. 6(1)(c) GDPR. We are legally obliged to provide an electronic cancellation option for consumer contracts concluded via electronic commerce regarding continuing obligations subject to payment.

8.5 Electronic Withdrawal Function for Distance Contracts

Consumers who conclude contracts on this website for which a statutory right of withdrawal exists have the option to declare the withdrawal via an electronic withdrawal function in accordance with the applicable withdrawal provisions.

When using the withdrawal function, in addition to information identifying the contract to be withdrawn from, further personal information such as the first and last name as well as the e-mail address of the consumer must be provided or confirmed.

The collection of this information and its transmission to us takes place according to Art. 6(1)(b) GDPR and only to the extent necessary for the proper processing of the withdrawal. Also, on the basis of Art. 6(1)(b) GDPR, the personal data provided is used to confirm the receipt of the withdrawal notice by e-mail. A further legal basis for processing is Art. 6(1)(c) GDPR. We are legally obliged to provide an electronic withdrawal function for consumer distance contracts subject to payment.

9) Web Analysis Services

Google Tag Manager

This website uses the "Google Tag Manager," a service of the following provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter: "Google").

The Google Tag Manager provides a technical basis for bundling various web applications, including tracking and analysis services, and calibrating, controlling, and linking them to conditions via a uniform user interface. The Google Tag Manager itself does not store any information on user devices or read it. The service also does not perform independent data analyses. However, when visiting the page, your IP address is transmitted to Google via the Google Tag Manager and possibly stored there. A transmission to servers of Google LLC. in the USA is also possible.

This processing is only carried out if you have given us your express consent according to Art. 6(1)(a) GDPR. Without this grant of consent, the use of Google Tag Manager during your visit to the site does not occur. You can revoke your given consent at any time with effect for the future. To exercise your revocation, please deactivate this service in the "Cookie Consent Tool" provided on the website.

We have concluded a data processing agreement with the provider, which ensures the protection of the data of our site visitors and prohibits unauthorized disclosure to third parties.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection based on an adequacy decision of the European Commission.

Further legal notices on Google Tag Manager can be found at https://policies.google.com/privacy?hl=de&gl=de.

10) Retargeting/ Remarketing and Conversion Tracking

10.1 Meta Pixel

Within our online offer, we use the "Meta Pixel" service of the following provider: Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland ("Meta").

If you click on an advertisement placed by us on Facebook and/or Instagram, the URL of our linked page is extended by a parameter with the help of "Meta Pixel." This URL parameter is then entered into the user's browser after redirection by a cookie that our linked page sets itself.

This makes it possible for Meta, on the one hand, to determine the visitors of our online offer as a target group for displaying advertisements (so-called "ads"). Accordingly, we use the service to show the Facebook and/or Instagram ads placed by us only to those users who have shown an interest in our online offer or who exhibit certain characteristics (e.g., interests in certain topics or products, which are determined based on visited websites), which we transmit to Meta (so-called "custom audiences").

On the other hand, with the "Meta Pixel," it can be tracked whether users were redirected to our website after clicking on an advertisement and which execution actions they perform there (so-called "conversion tracking").

The collected data is anonymous for us, so it offers us no conclusions about the identity of the users. However, the data is stored and processed by Meta, so that a connection to the respective user profile is possible and Meta can use the data for its own advertising purposes.

All processing described above, in particular the setting of cookies for reading out information on the device used, are only carried out if you have given us your express consent according to Art. 6(1)(a) GDPR. You can revoke your given consent at any time with effect for the future by deactivating this service in the "Cookie Consent Tool" provided on the website.

We have concluded a data processing agreement with the provider, which ensures the protection of the data of our site visitors and prohibits unauthorized disclosure to third parties.

The information generated by Meta is usually transmitted to a server of Meta and stored there; in this context, a transmission to servers of Meta Platforms Inc. in the USA may also occur.

10.2 Google Ads Conversion Tracking

This website uses the online advertising program "Google Ads" and, within the framework of Google Ads, the conversion tracking of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). We use the Google Ads offer to draw attention to our attractive offers on external websites with the help of advertising media (so-called Google Adwords). We can determine how successful the individual advertising measures are in relation to the data of the advertising campaigns. Our objective is to show you advertising that is of interest to you, to make our website more interesting for you, and to achieve a fair calculation of the advertising costs incurred.

The cookie for conversion tracking is set when a user clicks on an ad placed by Google. Cookies are small text files that are placed on your device. These cookies generally lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected